Privacy policy

Privacy Policy

At The Props Studio Ltd, we respect your privacy. This policy explains what information we collect, how we use it and your choices.

Information We Collect

When you order, contact us or browse our website, we may collect your:

• Name, billing and delivery address

• Email address and phone number

• Order and payment transaction details

• Messages and enquiries

• Website usage information, including through cookies

Payments are handled securely by our payment providers. We do not store your full card details.

How We Use Your Information

We use your information to process and deliver orders, manage payments, answer enquiries and provide customer support.

We also use it to keep business and tax records, prevent fraud, protect our website and improve our services.

Why We Can Use Your Information

We use your information where it is needed to fulfil your order, meet a legal obligation or support a legitimate business interest, such as preventing fraud and improving our services.

Where consent is required, we will ask for it. You can withdraw your consent at any time.

Who We Share It With

We share information where needed with providers who help run our business. These may include Shopify, payment providers such as PayPal and Klarna, delivery companies, website and IT providers, and professional advisers.

We do not sell your personal information.

How Long We Keep It

We keep your information for as long as needed to fulfil orders, provide support, resolve disputes and meet our legal and accounting obligations. We then delete it securely or anonymise it.

Your Choices and Rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict or object to its use, or request a transferable copy. You can also withdraw consent where we rely on it.

To make a request, email info@thepropsstudio.co.uk.

You can also raise a concern with the Information Commissioner’s Office at ico.org.uk.

Cookies

We use cookies to help our website work, remember preferences and understand how visitors use it.

Where required, we ask for your permission before using non-essential cookies. You can manage your choices through our website’s cookie settings.

Updates

We may update this policy when our services or practices change. The latest version will be available on our website.

Contact Us

The Props Studio Ltd is responsible for the personal information covered by this policy.

If you have questions, email info@thepropsstudio.co.uk.